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Update and FAQ on Confluent's Commitment to our Customers, Employees, and Community Amid COVID-19 (Coronavirus)

As the impact of COVID-19 (coronavirus) continues to spread, our top priority continues to be the health and well-being of our customers, employees and community. We are acutely aware that these are challenging times for many. Ensuring our customers' Apache Kafka® and Confluent powered services are operational is as important to us as it is to them. We have procedures in place to avoid any impact to our Service Level Agreements and expect to continue delivering the fantastic customer experiences our customers have come to expect from us. As such, we have chosen to enact applicable parts of our business continuity plan which is tested annually for our SOC 2 and ISO 27001 audits.

Here are some of the changes we've implemented to protect the health and well-being of our customers, employees, and community:

  • Confluent has elected to close all of our global offices and have asked employees to work from home to ensure that our people stay safe and to reduce the community spread of coronavirus. We operate distributed 24x7 support, engineering and operations teams with all systems capable of functioning whether our employees are in an office or remote. Our corporate culture has always supported the remote nature of our business, and we expect to seamlessly continue providing the level of service you have come to expect from Confluent.
  • We have restricted travel and wherever possible opt for remote communication until further notice. This applies to meetings, presentations, office visits, Professional Services engagements, and Confluent Training deliveries.
  • We have canceled Kafka Summit London (27-28 April 2020). While this decision was incredibly difficult, we believe it is in the best interest of the event attendees, sponsors, Kafka community, and the general public. Anyone who has already paid for a conference pass will automatically be refunded in the following weeks. If you have further questions, please contact us at organizers@kafka-summit.org.
  • We have moved all Confluent-managed Apache Kafka meetups to be online only. If you are a speaker, please continue to support the Community by giving your talk online! We'll provide a Zoom link for you. If you're a member of a local Meetup, we'll continue offering great content for you in this online format until we're able to return to our regular in-person program.

These decisions were driven by core company values - Earn our Customer's Love and One Team - that form the nucleus of Confluent's culture. We will continue to monitor the situation and adjust our response in line with these values as information becomes available.

FAQ

Does your organization have a Business Continuity Plan?

Yes, Confluent has a Business Continuity Plan that we test annually. We provide results to our external audit team for review each year for our SSAE 18 SOC audits. We intend to test the plan again this year and make any adjustments as necessary.

Do you test your Business Continuity Plan regularly?

Yes, Confluent tests the plan annually. We provide results to our external audit team for review each year for our SSAE 18 SOC audits. We intend to test the plan again this year and make any adjustments as necessary.

Does your Business Continuity Plan accommodate mass absenteeism including the current COVID-19 situation?

Yes, our Business Continuity Plan helps our business to continue to deliver on our committed service levels in an extended absenteeism event.

Is your organization taking precautions to mitigate the spread of COVID-19, and are you following the CDC guidelines of a 14-day self-quarantine for travel?

Yes, Confluent has taken precautions designed to help mitigate the rapid spread of COVID-19. Confluent is also following the CDC guidelines. Confluent's crisis management team has been overseeing the situation. We have taken the extra precaution of closing our worldwide offices as we support our employees to work remotely. We have a globally distributed workforce, and we do not anticipate a material adverse impact to our ability to service our business initiatives and customer commitments from temporarily closing our physical offices.

Does your organization have the ability to support remote out of office work?

Yes, Confluent has closed our offices worldwide and our employees are currently working remotely. We have a globally distributed workforce, and we do not anticipate a material adverse impact to our ability to service our business initiatives and customer commitments from temporarily closing our physical offices. Our company culture at Confluent is already very remote-work friendly.

Have you arranged the possibility of working from home for your critical staff for an extended period of time?

Yes, Confluent has technical agreements in place to conduct meetings and business operations from remote locations on an extended basis.

Have you contacted your critical vendors for updates on their availability during the current COVID-19 situation?

Yes, Confluent is in the process of evaluating our critical vendors for risk. We have not yet identified any material risks to our ability to deliver our services at this time.

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