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Déclaration de confidentialité Confluent

Effective: March 5, 2020 (view archived versions: January 2020, April 2018, May 2018, September 2018, May 2019)

Confluent, Inc. and its subsidiaries (“Confluent,” “we,” “our,” or “us”) understand that privacy is important to visitors to our websites (our “Sites”) and users of our products and services (our “Products”). This Privacy Statement explains how we collect, use, and share your personal information when you use the Sites and Products that link to this Privacy Statement.

This Privacy Statement does not apply to Sites or Products that display or link to different privacy statements. This Statement also does not apply where Confluent processes the data of our customers ontheir behalf; our collection and processing of such data is governed by our agreements with those customers.

Click on the links below to jump to each section:

  1. RENSEIGNEMENTS PERSONNELS QUE NOUS RECUEILLONS
  2. NOTRE UTILISATION DES COOKIES ET DES TECHNOLOGIES SIMILAIRES
  3. NOTRE UTILISATION DES RENSEIGNEMENTS PERSONNELS
  4. PARTAGE DES RENSEIGNEMENTS PERSONNELS
  5. VOS CHOIX QUANT À VOS RENSEIGNEMENTS PERSONNELS
  6. COMMENT NOUS STOCKONS ET PROTÉGEONS VOS RENSEIGNEMENTS PERSONNELS
  7. DROITS EUROPÉENS EN MATIÈRE DE PROTECTION DES DONNÉES
  8. MODIFICATIONS APPORTÉES À NOTRE DÉCLARATION DE CONFIDENTIALITÉ
  9. NOUS CONTACTER

 

RENSEIGNEMENTS PERSONNELS QUE NOUS RECUEILLONS

Information you provide directly. We collect and store personal information that you directly provide us through our Site, when using our Products, and other ways, such as through a customer support request, through interactions on social media, participation in a survey or promotion, application for a job, when downloading white papers on our Sites, and at events. Information we collect includes, for example,

  • Contact information: your name, email address, phone number, mailing address, billing address,and user names.
  • Demographic data: your job title, company name, city, state, and country.
  • Content and communications: any data you enter into any ‘free text’ boxes on our forms, comments in our chat forms, and communications with us on social media and other platforms (like GitHub and Twitter), through phone, or messaging services (like Slack).
  • Payment information: your credit card numbers and other payment information. Our third party payment processors (like Stripe) collect this information if you purchase our Products, such as online training, cloud services, or software subscriptions.

Information collected automatically. As further described in the “Our Use of Cookies and Other Technologies” and “Product telemetry data” sections below, we and our third-party partners automatically collect certain types of device and usage information when you use our Sites or Products. Information we collect includes, for example:

  • Geolocation data: Depending on your device settings, we collect geolocation data when you visit our Sites and use our Products. For example, we may derive your general location using IP address
  • Identifiers and device information: When you visit our Site, your device’s operating system, device identifier, customer ID and other device information, user agent string, Internet Protocol (IP) address, access times, browser type, and log data detailing your interactions with our Site (e.g., number of clicks, pages viewed, information searched for), and the website you visited before and after coming to our Site (i.e., referrer header) are logged automatically. When you submit a support ticket, we receive data from the user agent string of your browser, which includes device information, browser information, OS information, city, state, country, and IP address

Product telemetry data. When you use our Products, we may also collect certain telemetry data and other data about your usage, including your IP Address and other unique identifiers in combination with information about the version of our software you are running and how it is configured, to collect and aggregate certain diagnostic and analytics information. We may combine this information with information you provide when you download our Products or provide to customer support, including the name of your organization or company. You can turn off the collection of telemetry data as described in the “Choices” section below and as described further in the applicable product documentation.

When we collect IP addresses through Control Center, ksqlDB, or Proactive Support, we take appropriate steps to pseudonymise the IP addresses before it is stored. We employ technical and organizational measures to prevent the reconstitution of IP addresses or reversal of pseudonymization that would allow attribution of the data to a specific individual, including segregating or not collecting any additional information that may be used for attribution. We store the pseudonymized data for 2 years

The resulting pseudonymised data is used by us on behalf of our customers to (i) maintain and improve Control Center, Confluent Enterprise, and ksqlDB, and (ii) inform users whether they are running the latest version of ksqlDB.

Confluent Enterprise customers may choose to enable collection of more information about the Kafka broker and report it to Confluent by setting `confluent.support.customer.id’ to their assigned customer ID in the broker configuration and restarting the broker. The additional information includes bytes written to the broker, bytes read from the broker, incoming and outgoing bytes rate, number of topics and partitions in the cluster, broker configuration with some fields filtered out (such as SSL related configs, host name, etc.). This additional data is used by us to improve customer support and reduce time to support ticket resolution. .

To find out more detailed information about our collection practices with respect to Control Center, ksqlDB, and Proactive Support please click here.

Inferences. We infer new information about you and your company from data we collect, including using automated means to generate information about your likely preferences, your service and product needs or other characteristics. For example, we infer your city, state, and country location based on your IP address

Information collected through social media and other platforms. We receive information about you when you engage with us through various third-party platforms, for example, by joining our Slack community or Google group, liking us on Facebook, connecting on LinkedIn, GitHub, or Meetup, followingus on Twitter or Instagram, registering for training through WooCommerce, or sharing content from our Site on Facebook, Twitter, or LinkedIn. The data we exchange with these third-party platforms may depend upon your privacy settings with these platforms. You should review and consider adjusting your privacy settings on third-party websites and services before engaging. Do not provide us with any sensitive personal data through these platforms. We are not responsible for the data protection and use practices of these third-party platforms. Please see their privacy statements to learn how they use your information.

Third-party sources. We may occasionally receive your personal information from third party sources including our affiliates, marketing and research partners, and companies such as DiscoverOrg (contact database), Hootsuite (social media management platform), Kickfire (company database), and LinkedIn. Users of our Products may also provide your personal information when they identify you as a billing, support, or technical contact, or when inviting you to use our Products or attend our events. If you integrate or link a third-party service with our Sites or Products we may receive personal information about you from that third-party service based upon the settings and permissions you've established with such third party service, and that third party service's privacy practices

The types of information we collect from third parties may include contact information, demographic data, and content and communications. We use this information to maintain and improve the accuracy of the records we hold about you, identify new customers, and provide a more tailored advertising experience. We may combine this information with other information we collect about you through our Sites and Products

When you are asked to provide personal information, you may decline. But if you choose not to provide information that is necessary to provide certain Products, those Products may not be available or function correctly

NOTRE UTILISATION DES COOKIES ET DES TECHNOLOGIES SIMILAIRES

Our Sites and related online services use cookies and similar technologies to enable certain functionality and help collect information about your visit. “Cookies” are small text files, typically containing a unique string of letters and numbers, stored on your hard drive by a Site. When you return to the Site using the same browser, the Site can read the cookie and thereby gather information about your usage over time. Among other things, we use cookies and other technology to see which areas and features are popular and to count visits, which helps us to improve our Site, our Products, and your experience.

Web Beacons. We may collect information using Web beacons. Web beacons are electronic images that may be used on our Site, Products, or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and to tell if an email has been opened and acted upon.

Analytics and Advertising. We work with third parties to provide analytics and advertising services in connection with our Sites and Products. These third parties use cookies, web beacons, or similar technologies to automatically collect some of the information described above from visitors of our Sites and Products over time and across third party Web sites and mobile applications for purposes of analytics and advertising. We use the analytics information to analyze and improve our services. Our advertising partners use the information to try to understand your interests and show you relevant advertising about products and services from and on behalf of us and others.

For additional information about online interest-based advertising, our use of cookies and other similar tracking technologies, and how to opt-out of having your information used for these purposes by many of these third-parties, please see our Cookie Notice.

NOTRE UTILISATION DES RENSEIGNEMENTS PERSONNELS

In general, we collect and process personal information about you with your consent, as necessary to provide the Products you use, operate our Sites and business, meet our contractual and legal obligations,protect the security of our systems and our customers, or fulfil other legitimate interests as described in this Privacy Statement and in our notices to you.

For example, we may use any of the categories of personal information we describe above to:

  • Gérer, entretenir et améliorer nos opérations internes, systèmes, Sites et Produits
  • Understand you and your preferences to enhance your experience and enjoyment using our Sitesand Products, to provide recommendations, to solicit feedback, and to better market and advertise to you
  • Surveiller et analyser les interactions des utilisateurs avec nos Sites et nos Produits afin d'identifier les évolutions, l'utilisation et les schémas d'activité
  • Respond to your comments and questions and provide technical support or customer service,
  • Fournir et livrer les produits que vous demandez
  • Se conformer aux lois, règles ou règlements, et coopérer ainsi que se défendre contre des poursuites et des audits juridiques
  • Vous informer de promotions, d'événements à venir et d'autres nouvelles sur les produits et services offerts par Confluent et nos partenaires
  • Planifier et organiser des événements corporatifs
  • Protéger le Site et les Produits, ainsi qu'examiner et prévenir l'activité non autorisée, frauduleuse ou illégale.

PARTAGE DES RENSEIGNEMENTS PERSONNELS

We may share your personal information with your consent. We may also share any of the categories of personal information we describe above:

  • Avec nos sociétés affiliées, qui comprennent des entreprises appartenant à Confluent ou sous un régime de propriété commune à Confluent, notamment Confluent Europe Ltd., Confluent Germany GmbH et Confluent Australia Pty Limited, qui seront toutes tenues d'utiliser vos renseignements personnels comme le décrit la présente Déclaration de confidentialité
  • With our partners and other third parties, such as our sponsors and co-sponsors of events, whose information we believe may be relevant to you or research and advisory firms whose reports are offered through our Sites (subject to applicable laws)
  • Avec des fournisseurs tiers et autres fournisseurs de services que nous utilisons pour le traitement des paiements, des services de revente, des portails de demande d'assistance, des logiciels de transfert sécurisés, de l'hébergement sur le cloud, des services de vidéoconférence, des plateformes d'automatisation du marketing, des outils de gestion des projets, des services d'inscription, des services de gestion de l'apprentissage, des outils de collaboration et de communication, des services de sauvegarde des données, et des services professionnels
  • Avec d'autres parties dans le cadre d'une transaction d'entreprise, comme une fusion, la vente d'actifs ou d'actions d'entreprise, une réorganisation, un financement, un changement de contrôle ou l'acquisition de la totalité ou partie de notre entreprise ou de nos actifs par une autre entreprise ou un tiers, ou dans le cas d'une faillite, dissolution, ou procédure connexe ou similaire
  • As required by law or subpoena or if we reasonably believe that such action is necessary to comply with the law or the reasonable requests of law enforcement, to enforce our Terms of Use or other agreements or to protect the security or integrity of our Sites and Products, and/or to exercise or protect the rights, property, or personal safety of Confluent, our customers, users, or others.

Nous pouvons également partager des données agrégées ou anonymisées avec des tiers (sous réserve des lois applicables).

VOS CHOIX QUANT À VOS RENSEIGNEMENTS PERSONNELS

Access, correction, or deletion. If you wish to request access, correction, or deletion of any of your personal information held by us or a change in the way we use your information (for which we reserve the right to charge you a fee, as permitted by applicable law), please submit your request here or by email to privacy@confluent.io. However, we may decline requests that are unreasonable, prohibited by law, or are not required to be honored by applicable law.

How to control your communications preferences.You can stop receiving promotional emails from usby clicking on the “unsubscribe link” provided in such emails or by contacting us at the contact details set forth below. In addition, you can make changes to your preferences in our Preference Center. We make every effort to promptly process all unsubscribe requests. If you opt out, we may still send you transactional communications (e.g., non-promotional emails such as emails about training and events you registered to attend and technical or security notices).

Cookies. Most Web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove cookies and to reject cookies. If you choose to remove reject cookies, this could affect certain features or services of our Site or other Products. Other choices related to information collected through the use of cookies and similar technologies are described in the “Cookies” section above. For specific opt out links and to manage your preferences in relation to first and third party cookies please see our Cookie Notice.

Analytics and online advertising. Our third-party analytics and advertising partners may provide you with options to opt-out of certain information collection. For more information about the applicable choices they provide you, please see the “Cookies” section above and our Cookie Notice.

How to control collection of telemetry data.If you prefer that we do not collect certain telemetry data, including IP Address, through Control Center, ksqlDB, or Proactive Support, you can turn off the collection of this data as follows:

Control Center

  • Customers may choose to disable transmission of this data to Confluent at any time by setting `confluent.support.metrics.enable=false` in the Control Center configuration and restarting Control Center. See the Confluent Enterprise documentation for further information.

ksqlDB

  • Customers may choose to disable transmission of this data to Confluent at any time by setting `confluent.support.metrics.enable=false` in the ksqlDB configuration and restarting ksqlDB. See the Confluent Enterprise documentation for further information.

Proactive Support

  • Customers may choose to disable transmission of this data to Confluent at any time by setting `confluent.support.metrics.enable=false` in the broker configuration and restarting the broker. See the Confluent Enterprise documentation for further information.

Veuillez noter que si vous initiez une demande d'assistance, vous devrez peut-être nous transmettre certaines informations de journaux ou d'autres données relatives à vos systèmes, serveurs et clients afin que nous puissions offrir ces services d'assistance.

Do Not Track. There are many ways through which web browser signals and other similar mechanisms (for example, “Do Not Track”) can indicate your choice to disable tracking, and, while we and others give you choices described in this Privacy Statement, we do not currently honor these mechanisms.

COMMENT NOUS STOCKONS ET PROTÉGEONS VOS RENSEIGNEMENTS PERSONNELS

Storage and processing. Your information collected through the Sites and our Products may be stored and processed in any country in which Confluent or its subsidiaries, affiliates, or service providers maintain facilities including your region, the United States, Australia, Canada, and the European Economic Area (including the United Kingdom). Our processing locations are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the data in the event of an outage or other problem. We take steps designed to ensure that the data we collect under this Privacy Statement is processed according to the provisions of this Privacy Statement and applicable law wherever the data is located.

International data transfers. When we transfer personal information from the European Economic Area (including the United Kingdom) and from Switzerland to the United States or other countries which have not been determined by the European Commission to have laws that provide an adequate level of data protection, we use legal mechanisms, including contracts, designed to help ensure your rights and protections. Specifically, our website servers are located in the United States and our affiliates, partners, third parties and service providers operate in the United States, European Economic Area, Canada, and Australia. This means when we collect your personal information we may process it in any of these countries. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Statement. The safeguard Confluent primarily relies upon is the European Commission-approved standard contractual data protection clauses. For more information about these mechanisms, please contact us using the contact details provided in the “How to contact us” section below.

Keeping your information safe. Confluent cares about the security of your information and takes reasonable and appropriate technical and organizational measures designed to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction of personal information. However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information.

Lawful basis for processing personal information (EEA only). If you are located in the European Economic Area (EEA), Confluent, Inc., is the data controller of your information.

Our legal basis for collecting and using the personal information above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

Si nous vous demandons de fournir des renseignements personnels afin de respecter une exigence légale ou pour élaborer un contrat avec vous, nous le préciserons au moment opportun et vous indiquerons si fournir vos renseignements personnels est obligatoire ou non (ainsi que les conséquences, le cas échéant, si vous ne fournissez pas vos renseignements personnels). De même, si nous recueillons et utilisons vos renseignements personnels en nous appuyant sur nos intérêts légitimes (ou ceux d'un tiers), nous vous préciserons au moment opportun quels sont ces intérêts légitimes.

Si vous avez des questions concernant la base juridique pour le traitement ou si vous voulez en savoir plus, veuillez nous contacter en utilisant les coordonnées à la fin de cette Déclaration de confidentialité.

Retention. We retain personal information for as long as we have an ongoing legitimate business need to do so. For example, we retain your account information for as long as your account is active or as needed to provide you with Products you have requested or authorized, including maintaining and improving the performance of the Products and protecting system security. We also retain personal data as needed to maintain appropriate business and financial records, protect our legal interests, resolve disputes, or comply with legal or regulatory requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will store your personal information using appropriate security measures and take appropriate steps designed to isolate it from any further processing until deletion is possible.

DROITS EUROPÉENS EN MATIÈRE DE PROTECTION DES DONNÉES

Si le traitement des données à caractère personnel vous concernant est sujet à la loi de protection des données de l'Union européenne, vous disposez de certains droits en ce qui concerne ces données :

  • You may request access to, and correction or erasure of, personal information
  • If automated processing of your personal data is based on a contract with you or your consent, you have certain rights to data portability
  • If the processing of personal information is based on your consent, you have a right to withdraw consent at any time for future processing
  • Vous disposez du droit de refuser le traitement des renseignements personnels, ou d'obtenir une restriction, dans certaines circonstances.

To make such requests, contact us by email at the address below. You also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.

California Privacy Rights

The California Consumer Privacy Act (“CCPA”), provides California residents with the following rights:

Right to know and right to delete. You may request a copy of the personal information we have collected, used, disclosed, and sold about you over the past twelve (12) months. We identify the categories of personal information we collect, the purposes for collection, the sources of personal information, and any information disclosed and shared in this Privacy Statement. You may also request that we delete certain personal information we have about you. You may “request to know” or “request to delete” your personal information by contacting us at privacy@confluent.io. Please know that any such request is subject to our ability to verify your identity and any exceptions provided under applicable laws.

Right to opt out. As discussed in this Privacy Statement, our advertising and analytics providers may collect your IP address, cookie ID, and mobile ID when you use our websites, and such vendors may further share your information to provide similar advertising or analytics services to their other customers. Confluent does not generally sell information as the terms “sale” or “sell” are traditionally understood. However, making a California resident’s personal information (including IP addresses, cookies IDs, and mobile IDs) available to third parties as described above may broadly be considered a “sale” under the CCPA. You can opt-out of third party tracking on our websites as described in our Cookie Notice.

MODIFICATIONS APPORTÉES À NOTRE DÉCLARATION DE CONFIDENTIALITÉ

Confluent may modify or update this Privacy Statement from time to time to reflect the changes in our business and practices, and so you should review this page periodically. If we make any changes to this Privacy Statement, we will notify you by changing the "Last Updated" date above. If we make any material changes, we will provide you with additional notice or obtain consent as may be required by applicable law.

NOUS CONTACTER

If you have any questions, complaints, or concerns about how your information is handled, please email us at privacy@confluent.io. Our main address is Confluent, Inc., 899 West Evelyn, Mountain View, CA 94041, USA. Our EU representative’s contact information is Confluent Europe Ltd. - EMEA, 1 Bedford Street London WC2E 9HGand may be reached at privacy@confluent.io.