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Confluent Community Slack Etiquette

Participants will gain the most from this hugely active Slack community by actively participating and communicating effectively. As such, we encourage positive and constructive collaboration and communication.

Join the Confluent Community slack if you haven’t already

Behaviour and Manners

All community participants should feel welcome, regardless of their personal background. Please be polite, courteous, and considerate to fellow participants. No offensive comments regarding gender, sexual orientation, disability, physical appearance, body size, race, or religion will be tolerated.

We expect all participants to be respectful when communicating with other participants, even when differences of opinion arise. Participants are expected to work together to resolve disagreements constructively and respectfully. Disagreement is no excuse for poor manners. Please be patient.

If you are being harassed or notice that someone else is being harassed, please inform our community staff immediately by contacting community@confluent.io.

We expect participants to abide by these rules during all community-related activities and events. Please see our general community code of conduct for more information.

Slack etiquette and best practices

IMPORTANT: Save conversations that could be useful for you in the future

Messages in this slack space are not permanently kept. We have a 10k message limit, so older messages will be wiped out when that limit is reached. Because our slack community is so active, this usually only takes a couple of weeks to reach. If there is a conversation that you may want to refer back to, please ensure that you save it in your own drive, so that you don’t miss it when it’s gone!

Choose the best channel for your question, idea, or statement

We have lots of channels covering all kinds of topics. Find the right one to ask your questions. You are already in a good number of ‘default’ channels, but there are also a bunch of channels that you can browse too.

Also, do not post the same question in multiple channels (otherwise known as ‘cross-posting’).

Use threads

The community has thousands of posts every single month. Using threads allows users to browse through channels and find solutions. It also allows multiple conversations to happen at once!

  • Keep your question to one message so that it doesn’t create multiple threads for one conversation (Shift-Enter creates a new line in your message)
  • Replying to a question: Click the thread icon to reply.
  • Seen this question answered elsewhere? Link them to that thread
    directly, so that the conversation can continue and all interested users can view and contribute to the discussion (and it can be saved, if people want to keep it for future reference).
  • Interested in a question? You can follow a particular thread without having to actually participate in it (see screenshot below).

Be clear

Ensure your messages are easy to read. For example; use code formatting when posting code snippets.

Think about how to ask your question clearly, whilst providing enough information and context. A precise and well-formed question is much more likely to get an answer (see tips here).

When asking a question, post one message with line breaks (shift-enter) to separate lines, rather than post a set of several messages as a stream of consciousness with each as a separate message.. This way people can easily reply to your entire question in context in a thread

Ask questions so the whole community can see them

No single person is obligated to answer your question. Do not tag people who aren’t part of your conversation already. Our community is lucky to have a large number of experts who frequently answer people’s questions on slack. However, regardless if they are Confluent employees or not, no one is obligated to answer your questions.

In general, keep your questions away from direct message (DM). The whole point of a community is that multiple people can help with, and benefit from a particular conversation. If you have a 1:1 discussion then you are relying on that person to reply directly to you, and other people won’t benefit from seeing the discussion and learning from it.

Support disclaimer

This is a resource for the community to help the community. Whilst there are a number of Confluent employees who are helpful and contribute to discussions, they are solely doing it as community members, themselves. There is never an obligation for any Confluent employee (or employee of any other company, for that matter) to reply to any post or message, despite the space being called the ‘Confluent Community’!