Effective: May 1, 2019 (view archived versions: April 2018, May 2018, September 2018)
Confluent, Inc. et ses filiales (« Confluent », « nous », « notre » ou « nous ») comprennent que la vie privée est importante pour les visiteurs de nos site web (nos « Sites ») ainsi que pour les utilisateurs de nos produits et services (nos « Produits »). Cette Déclaration de confidentialité explique comment nous recueillons, utilisons et partageons vos renseignements personnels lorsque vous utilisez les Sites et les Produits qui établissent des liens vers cette Déclaration de confidentialité.
Cette Déclaration de confidentialité ne s'applique pas aux Sites ou aux produits qui affichent ou établissent un lien vers différentes déclarations de confidentialité. Cette Déclaration ne s'applique également pas si Confluent traite les données de nos clients en leur nom ; notre collecte et traitement de ces données est régi par nos accords avec ces clients.
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Information you provide directly. We collect and store personal information that you directly provide us through our Site, when using our Products, and other ways, such as through a customer support request, through interactions on social media, participation in a survey or promotion, application for a job, when downloading white papers on our Sites, and at events. Information we collect includes, for example, your name, job title, company name, email address, phone number, mailing address, billing address, city and country, and any data you enter into any ‘free text’ boxes on our forms. We may collect credit card numbers and other payment information if you purchase Products, such as online training, cloud services, or software subscriptions.
Information collected automatically. As further described in the “Our Use of Cookies and Other Technologies” and “Product telemetry data” sections below, we and our third-party partners automatically collect certain types of usage information when you use our Sites or Products. For example, when you visit our Site, your device’s operating system, device identifier and other device information, user agent string, Internet Protocol (IP) address, access times, browser type, and log data detailing your interactions with our Site (e.g., number of clicks, pages viewed, information searched for), and the website you visited before and after coming to our Site (i.e., referrer header) are logged automatically. When you submit a support ticket, we receive data from the user agent string of your browser, which includes device information, browser information, OS information, city, state, country, and IP address.
Product telemetry data. When you use our Products, we may also collect certain telemetry data and other data about your usage, including your IP Address and other unique identifiers in combination with information about the version of our software you are running and how it is configured, to collect and aggregate certain diagnostic and analytics information. We may combine this information with information you provide when you download our Products or provide to customer support, including the name of your organization or company. You can turn off the collection of telemetry data as described in the “Choices” section below and as described further in the applicable product documentation.
When we collect IP addresses through Control Center, KSQL, or Proactive Support, we take appropriate steps to pseudonymise the IP addresses before it is stored. We employ technical and organizational measures to prevent the reconstitution of IP addresses or reversal of pseudonymization that would allow attribution of the data to a specific individual, including segregating or not collecting any additional information that may be used for attribution. We store the pseudonymized data for 2 years.
The resulting pseudonymised data is used by us on behalf of our customers to (i) maintain and improve Control Center, Confluent Enterprise, and KSQL, and (ii) inform users whether they are running the latest version of KSQL.
Les clients de Confluent Enterprise peuvent choisir d'activer la collecte de plus d'informations concernant le broker Kafka et de le signaler à Confluent en réglant « confluent.support.customer.id » sur leur ID client attribué dans la configuration du broker et en redémarrant le broker. Les informations complémentaires incluent des octets écrits au broker, des octets lu à partir du broker, des vitesses de transmission entrante et sortante, le nombre de topics et de partitions dans le cluster, la configuration du broker avec certains champs filtrés (tels que les configurations SSL connexes, le nom d'hôte etc.). Nous utilisons ces données complémentaires afin d'améliorer l'assistance à la clientèle et réduire le délai de prise en charge pour la résolution d'une demande d'assistance.
To find out more detailed information about our collection practices with respect to Control Center, KSQL, and Proactive Support please click here.
Information collected through social media and other platforms. We receive information about you when you engage with us through various third-party platforms, for example, by joining our Slack community or Google group, liking us on Facebook, connecting on LinkedIn, GitHub, or Meetup, following us on Twitter or Instagram, registering for training through WooCommerce, or sharing content from our Site on Facebook, Twitter, or LinkedIn. The data we exchange with these third-party platforms may depend upon your privacy settings with these platforms. You should review and consider adjusting your privacy settings on third-party websites and services before engaging. Do not provide us with any sensitive personal data through these platforms. We are not responsible for the data protection and use practices of these third-party platforms. Please see their privacy statements to learn how they use your information.
Third-party sources. We may occasionally receive your personal information from third party sources including our affiliates, marketing and research partners, and companies such as DiscoverOrg (contact database), Hootsuite (social media management platform), Kickfire (company database), and LinkedIn. Users of our Products may also provide your personal information when they identify you as a billing, support, or technical contact, or when inviting you to use our Products or attend our events. If you integrate or link a third-party service with our Sites or Products we may receive personal information about you from that third-party service based upon the settings and permissions you’ve established with such third party service, and that third party service’s privacy practices.
Les types de renseignements que nous recueillons auprès de tierces parties peuvent inclure : nom, nom d'entreprise, titre, rôle, code postal, ville, pays, numéro de téléphone et engagement dans les médias sociaux. Nous utilisons ces informations pour maintenir et améliorer l'exactitude des dossiers que nous détenons à votre sujet, pour identifier de nouveaux clients et pour fournir une expérience plus personnalisée en matière de publicité. Nous pouvons combiner ces informations avec d'autres informations que nous recueillons à votre sujet via nos Sites et nos Produits.
Lorsque vous êtes invité à fournir des renseignements personnels, vous pouvez refuser. Mais si vous choisissez de ne pas fournir les renseignements qui sont nécessaires pour offrir certains produits, ceux-ci peuvent ne pas être disponibles ou ne pas fonctionner correctement.
Our Sites and related online services use cookies and similar technologies to enable certain functionality and help collect information about your visit. “Cookies” are small text files, typically containing a unique string of letters and numbers, stored on your hard drive by a Site. When you return to the Site using the same browser, the Site can read the cookie and thereby gather information about your usage over time. Among other things, we use cookies and other technology to see which areas and features are popular and to count visits, which helps us to improve our Site, our Products, and your experience.
Balises web. Nous pouvons recueillir des informations à l'aide de balises web. Les balises web sont des images électroniques qui peuvent être utilisées sur notre Site, nos Produits, ou dans nos e-mails. Nous utilisons des balises web pour délivrer des cookies, compter les visites, comprendre l'utilisation et l'efficacité des campagnes, ainsi que pour dire si un e-mail a été ouvert et a engendré une action.
Analytics and Advertising. We work with third parties to provide analytics and advertising services in connection with our Sites and Products. These third parties use cookies, web beacons, or similar technologies to automatically collect some of the information described above from visitors of our Sites and Products over time and across third party Web sites and mobile applications for purposes of analytics and advertising. We use the analytics information to analyze and improve our services. Our advertising partners use the information to try to understand your interests and show you relevant advertising about products and services from and on behalf of us and others. For more information about online interest-based advertising, and how you can opt-out of having your information used for this purpose by many of these third parties, you can visit the Network Advertising Initiative and/or the Digital Advertising Alliance. Or you can visit the websites of our advertising and analytics partners, including Adobe, Google, Kickfire (VisiStat), Kwanzoo, Marketo, Vidyard, and Vimeo.
For additional information about our use of cookies and other similar tracking technologies, please see our Cookie Notice.
En général, nous recueillons et traitons vos renseignements personnels avec votre consentement, tel que nécessaire pour offrir les Produits que vous utilisez, gérer nos Sites et notre entreprise, répondre à nos obligations légales et contractuelles, protéger la sécurité de nos systèmes et de nos clients, ou répondre à d'autres intérêts légitimes comme décrit dans la présente Déclaration de confidentialité, ainsi que dans nos avis à votre intention.
Par exemple, nous pouvons utiliser vos informations pour :
Nous pouvons partager vos renseignements personnels avec votre consentement. Nous pouvons également partager vos renseignements personnels :
Nous pouvons également partager des données agrégées ou anonymisées avec des tiers (sous réserve des lois applicables).
Access, correction, or deletion. If you wish to request access, correction, or deletion of any of your personal information held by us or a change in the way we use your information (for which we reserve the right to charge you a fee, as permitted by applicable law), please contact us at the information below. However, we may decline requests that are unreasonable, prohibited by law, or are not required to be honored by applicable law.
How to control your communications preferences. You can stop receiving promotional emails from us by clicking on the “unsubscribe link” provided in such emails or by contacting us at the contact details set forth below. In addition, you can make changes to your preferences in our Preference Center. We make every effort to promptly process all unsubscribe requests. If you opt out, we may still send you transactional communications (e.g., non-promotional emails such as emails about training and events you registered to attend and technical or security notices).
Cookies. Most Web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove cookies and to reject cookies. If you choose to remove reject cookies, this could affect certain features or services of our Site or other Products. Other choices related to information collected through the use of cookies and similar technologies are described in the “Cookies” section above. For specific opt-out links and to manage your preferences in relation to first and third party cookies please see our Cookie Notice.
Analytics and online advertising. Our third-party analytics and advertising partners may provide you with options to opt-out of certain information collection. For more information about the applicable choices they provide you, please see the “Cookies” section above and our Cookie Notice.
How to control collection of telemetry data.If you prefer that we do not collect certain telemetry data, including IP Address, through Control Center, KSQL, or Proactive Support, you can turn off the collection of this data as follows:
Control Center
KSQL
Proactive Support
Veuillez noter que si vous initiez une demande d'assistance, vous devrez peut-être nous transmettre certaines informations de journaux ou d'autres données relatives à vos systèmes, serveurs et clients afin que nous puissions offrir ces services d'assistance.
Do Not Track. There are many ways through which web browser signals and other similar mechanisms (for example, “Do Not Track”) can indicate your choice to disable tracking, and, while we and others give you choices described in this Privacy Statement, we do not currently honor these mechanisms.
Storage and processing. Your information collected through the Sites and our Products may be stored and processed in any country in which Confluent or its subsidiaries, affiliates, or service providers maintain facilities including your region, the United States, Australia, Canada, and the European Economic Area (including the United Kingdom). Our processing locations are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the data in the event of an outage or other problem. We take steps designed to ensure that the data we collect under this Privacy Statement is processed according to the provisions of this Privacy Statement and applicable law wherever the data is located.
International data transfers. When we transfer personal information from the European Economic Area (including the United Kingdom) and from Switzerland to the United States or other countries which have not been determined by the European Commission to have laws that provide an adequate level of data protection, we use legal mechanisms, including contracts, designed to help ensure your rights and protections. Specifically, our website servers are located in the United States and our affiliates, partners, third parties and service providers operate in the United States, European Economic Area, Canada, and Australia. This means when we collect your personal information we may process it in any of these countries. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Statement. The safeguard Confluent primarily relies upon is the European Commission-approved standard contractual data protection clauses. For more information about these mechanisms, please contact us using the contact details provided in the “How to contact us” section below.
Keeping your information safe. Confluent cares about the security of your information and takes reasonable and appropriate technical and organizational measures designed to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction of personal information. However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information.
Lawful basis for processing personal information (EEA only). If you are located in the European Economic Area (EEA), Confluent, Inc, is the data controller of your information.
Our legal basis for collecting and using the personal information above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
Si nous vous demandons de fournir des renseignements personnels afin de respecter une exigence légale ou pour élaborer un contrat avec vous, nous le préciserons au moment opportun et vous indiquerons si fournir vos renseignements personnels est obligatoire ou non (ainsi que les conséquences, le cas échéant, si vous ne fournissez pas vos renseignements personnels). De même, si nous recueillons et utilisons vos renseignements personnels en nous appuyant sur nos intérêts légitimes (ou ceux d'un tiers), nous vous préciserons au moment opportun quels sont ces intérêts légitimes.
Si vous avez des questions concernant la base juridique pour le traitement ou si vous voulez en savoir plus, veuillez nous contacter en utilisant les coordonnées à la fin de cette Déclaration de confidentialité.
Retention. We retain personal information for as long as we have an ongoing legitimate business need to do so. For example, we retain your account information for as long as your account is active or as needed to provide you with Products you have requested or authorized, including maintaining and improving the performance of the Products and protecting system security. We also retain personal data as needed to maintain appropriate business and financial records, protect our legal interests, resolve disputes, or comply with legal or regulatory requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will store your personal information using appropriate security measures and take appropriate steps designed to isolate it from any further processing until deletion is possible.
Si le traitement des données à caractère personnel vous concernant est sujet à la loi de protection des données de l'Union européenne, vous disposez de certains droits en ce qui concerne ces données :
Si vous souhaitez effectuer l'une de ces demandes, contactez-nous par e-mail à l'adresse ci-dessous. Vous avez également le droit de déposer une plainte auprès d’une autorité de surveillance, mais nous vous encourageons avant tout à nous contacter avec toute question ou préoccupation que vous pourriez avoir.
Confluent may modify or update this Privacy Statement from time to time to reflect the changes in our business and practices, and so you should review this page periodically. If we make any changes to this Privacy Statement, we will notify you by changing the “Last Updated” date above. If we make any material changes, we will provide you with additional notice or obtain consent as may be required by applicable law.
If you have any questions, complaints, or concerns about how your information is handled, please email us at privacy@confluent.io. Our main address is Confluent, Inc., 101 University Ave, Suite 111, Palo Alto, CA 94301, USA. Our EU representative’s contact information is Confluent Europe Ltd. – EMEA, 1 Bedford Street London WC2E 9HG and may be reached at privacy@confluent.io.
Ce site Web utilise des cookies afin d'améliorer l'expérience utilisateur et analyser les performances et le trafic sur notre site Web. Nous partageons également des informations concernant votre utilisation de notre site avec nos partenaires publicitaires, analytiques et de réseaux sociaux.